1 Information We Collect

Information You Provide Directly

• Account registration — name, email address, phone number, and password when you create an account on our website
• Online orders — your name, phone, email, and payment details when you place a pickup order
• Table reservations — name, phone number, party size, and preferred date and time
• Catering & event inquiries — contact details, event type, estimated guest count, and preferred date submitted via our inquiry form
• Contact messages — any messages you send through our contact form
• Reviews — star ratings and written feedback you submit about your experience
• Job applications — name, contact information, and any details you include when applying for a position
• Newsletter signup — your email address when you subscribe to our Mailchimp newsletter

Information Collected Automatically

• Your IP address and approximate location (city or region level only)
• Browser type, device type, and operating system
• Pages you visit on our site and time spent on each page
• Cart contents and your preferred ordering location (stored locally on your device)

2 How We Use Your Information

We only use your information for legitimate purposes related to operating our restaurant. Specifically:

1. Process and fulfill your online orders and send confirmation emails
2. Manage your customer account, rewards points balance, and order history
3. Handle your table reservation and send reminders
4. Respond to catering inquiries and event hall booking requests
5. Process gift card purchases and track redemptions
6. Send promotional emails and newsletters — only if you opt in
7. Respond to your messages and customer service requests
8. Review and process job applications
9. Improve our website, menu, and overall service
10. Detect and prevent fraudulent activity on our platform
11. Comply with legal and financial obligations

3 Who We Share Information With

We share your information only with the following trusted parties, and only to the extent necessary to provide our services:

• Clover (Payment Processing) — processes your card payments securely. We do not store full card numbers on our servers. Clover is PCI-DSS compliant.
• DoorDash (Delivery) — when you choose delivery, your name, phone, and delivery address are passed to DoorDash to fulfill your order.
• Mailchimp (Email Marketing) — if you subscribe to our newsletter, your name and email are stored in our Mailchimp audience. You can unsubscribe at any time.
• Legal authorities — we may disclose information when required by law, court order, or to protect the safety and rights of our business or customers.
• Business transfers — in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with advertisers, data brokers, or any other third parties beyond those listed above.

4 Data Security

We have implemented the following measures to protect your personal information:

• HTTPS encryption — all data transmitted between your browser and our website is encrypted via SSL/TLS
• Password hashing — your account password is hashed using a secure algorithm and never stored in plain text
• CSRF protection — all forms on our website use CSRF tokens to prevent unauthorized submissions
• PCI-compliant payments — card payments are handled entirely by Clover; we never see or store your full card number
• Restricted admin access — our admin panel requires authentication and restricts access based on staff role

While we take reasonable steps to protect your data, no internet transmission is completely risk-free. We encourage you to use a strong and unique password for your account.

5 Cookies & Tracking

Our website uses cookies and browser local storage for the following purposes:

• Session cookies — keep you logged into your account while you browse
• Cart storage — your cart items and selected location are saved in your browser’s local storage so they persist between visits
• Security tokens — CSRF tokens to protect form submissions
• Analytics — we may use Google Analytics to understand how visitors use our site (page views, session duration, device type). This data is aggregated and does not identify you personally.

You can disable cookies in your browser settings. Note that disabling cookies will prevent you from staying logged in and may affect cart functionality. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Add-on.

6 Your Privacy Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — update or correct inaccurate information in your account at any time
• Deletion — request that we delete your account and associated personal data
• Opt-out of marketing — unsubscribe from our newsletter at any time using the unsubscribe link in any email we send
• Data portability — request your data in a readable format

7 Data Retention

We retain your information only for as long as necessary:

• Account information — retained while your account is active; deleted within a reasonable period upon request
• Order history — retained for up to 3 years for business records and legal compliance
• Payment records — retained as required by applicable financial regulations
• Job applications — retained for up to 6 months; deleted sooner upon request
• Newsletter subscribers — removed from Mailchimp promptly upon unsubscribe
• Contact messages — retained until resolved and for a short period thereafter

8 Children’s Privacy

Our website and online ordering services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through our website, please contact us immediately and we will delete it promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at any of our six Wisconsin locations: